2019 - 2021 BUSINESS PLAN
INSPIRING SAFETY INNOVATION
Priority 02
PRODUCT AND SERVICE
DELIVERY EXCELLENCE
Focus on risk and service delivery to increase participation in the safety system
3 YEAR GOAL (2019 - 2021)
Use innovation to increase the effectiveness of our safety hazard assessments and to increase participation in the safety system
OBJECTIVES
Enable participants to meet safety requirements more efficiently and effectively
Remove barriers to participation and connection
Empower employees with better tools and processes to focus on risk
THEME
Participation
LEADING INDICATOR
Increase the number of participants and their connections to the safety system
2019
Increase harmonization and reduce complexity in the delivery of our certification products
Make client transactions simpler, faster, and more intuitive
Deliver services with a focus on promoting a sustainable safety culture for our employees and clients
Develop our strategy for client relationship management and tracking of client interactions
2020
Consolidate permits and licensing and simplify fee structure
Develop a knowledge and communication strategy that recognizes client feedback and supports hazard reduction
Implement a client relationship management (CRM) system
2021
Develop partnerships in the safety system, specifically with suppliers of energy, technical equipment, and maintenance services to close the participant gap
Continuously improve our response and turnaround times for our products and service delivery
THEME
Focus on Risk
LEADING INDICATOR
- Number of technologies using predictive algorithms for assessments
- Percentage observed 3, 4 & 5 (on a 5-point scale) as-found hazards identified, addressed and published
2019
Increase predictive capability of assessment algorithms and expand the use of machine learning to other areas of our oversight
Acquire data in areas where we have limited knowledge by increasing our use of data sample plans
2020
Further develop predictive algorithms to direct resources in remaining technologies/ assessment types
2021
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Use predictive algorithms to identify emerging risks |