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2019 - 2021 BUSINESS PLAN

INSPIRING SAFETY INNOVATION

Priority 02

PRODUCT AND SERVICE

DELIVERY EXCELLENCE

Focus on risk and service delivery to increase participation in the safety system

3 YEAR GOAL (2019 - 2021)

Use innovation to increase the effectiveness of our safety hazard assessments and to increase participation in the safety system

OBJECTIVES

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Enable participants to meet safety requirements more efficiently and effectively

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Remove barriers to participation and connection

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Empower employees with better tools and processes to focus on risk

THEME

Participation

LEADING INDICATOR

Increase the number of participants and their connections to the safety system

2019

Increase harmonization and reduce complexity in the delivery of our certification products

Make client transactions simpler, faster, and more intuitive

Deliver services with a focus on promoting a sustainable safety culture for our employees and clients

Develop our strategy for client relationship management and tracking of client interactions

2020

Consolidate permits and licensing and simplify fee structure

Develop a knowledge and communication strategy that recognizes client feedback and supports hazard reduction

Implement a client relationship management (CRM) system

 

2021

Develop partnerships in the safety system, specifically with suppliers of energy, technical equipment, and maintenance services to close the participant gap

Continuously improve our response and turnaround times for our products and service delivery

THEME

Focus on Risk

LEADING INDICATOR

  • Number of technologies using predictive algorithms for assessments
  • Percentage observed 3, 4 & 5 (on a 5-point scale) as-found hazards identified, addressed and published

2019

Increase predictive capability of assessment algorithms and expand the use of machine learning to other areas of our oversight

Acquire data in areas where we have limited knowledge by increasing our use of data sample plans

2020

Further develop predictive algorithms to direct resources in remaining technologies/ assessment types

2021

Use predictive algorithms to identify emerging risks

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