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Technology & Humanity

2020 - 2022 BUSINESS PLAN

Modelling the Integration of Technology & Humanity

Our Strategic Priority Areas and Goals


Number Three

People and Innovation:

Changing Behaviour 


Leverage partnerships, research, digital innovation and insights to increase knowledge, share safety information and influence safety-minded decisions and behaviour.

Goals as defined by Milestones of the 10-Year Strategic Plan:


2020 Business Plan - Priority 3
2020 Business Plan - Priority 3 mobile
2022 Outcomes 2020 Actions 2021 Actions 2022 Actions
Data insights are used to enhance predictability of safety system risks and to refine our understanding of technical, behavioural and environmental influences on safety outcomes.

Expand the use of machine learning and sample plans to increase our predictive capabilities and direct assessment prioritization.

Include outcome evaluations measuring changes in behaviour  in corporate initiatives. 

Develop and grow our ability to use external data to strengthen the information sharing ecosystem. 

Develop measures of organizational performance to guide decision making and investments.

Establish automated sharing interfaces, protocols and publication of insights through data sharing partnerships.

Collaborate with external organizations on behaviour change interventions.

Develop predictive algorithms to direct assessments in prioritized technologies.

Leverage technology to deliver remote assessments. Begin implementation of redesigned core business processes on selected technology platform

Standardize product, process and information definitions.

Improve the tracking of our core and client processes to enhance the use of metrics in decision making.

Demonstrate and publish outcomes of behaviour change interventions.

Continuously adjust compliance actions to optimize safety behaviour and outcomes.

Use artificial intelligence to identify & reduce emerging risks.

Incorporate targeted quantitative data into decision making.Complete substantive implementation of  redesigned core business processes.

Our workplace culture recognizes the efforts of our employees, supports growth, learning and safety, and is driven by innovation.

Develop innovative prototypes using a structured innovation program to solve problems and improve safety outcomes.

Train employees to support innovation and evaluation of behavioural change.

Create and begin implementation of a culture action plan that supports best practices in equity, diversity and inclusion.

Scale selected prototypes for implementation using learnings from  innovation activities.

Improve individual commitment to safety by providing avenues for employee-led activities to champion safety in the workplace.

Complete a full evaluation of the culture action plan and submit recommendations to executive team & board for decision on further action and investment.

The public and our clients value their participation in the safety system, perceive Technical Safety BC as a trusted safety partner and have access to information that supports safety-minded decisions. 

Thought leadership and integrated marketing engagement campaigns improve our recognition as a trusted source of safety expertise.

Publish key data sets  to inform decisions of duty holders and define future data sets for inclusion in the public registry.

Publish and use insights collected through incident investigations to design, implement and measure changes in behaviour.

Use evaluation results to develop targeted integrated marketing engagement campaigns to influence safety decision of key client segments. 

Personalize communications to engage with clients in a timely and relevant manner. 

Publish evidence of behaviour change in specific industry/client segments.

Share information associated with the management and oversight of regulated equipment/ systems  at public assembly facilities.

Our organization and our clients know and are better prepared for the impacts of climate change, and we are doing our part to mitigate the climate crisis.  Employees lead the development of a climate crisis action plan including adaptation, mitigation, and remediation goals for our organization.

Evaluate and define climate change interventions based on evidence.

Pilot 2 interventions and report on results. 

Begin implementation of the full climate crisis action plan.

Monitor and report on early results.