Client service updates

Safety critical assessments and incident investigations are continuing. Read the latest COVID-19 information.

Important safety information for members of the public in flood evacuation areas and for contractors and professionals working to restore service.

Adapting to COVID-19
COVID-19 policies

Visiting Our Offices

Updated – November 24, 2021 

New vaccination requirements take effect November 29, 2021.  

You must have received your Health Canada-approved vaccine and be able to provide proof of full vaccination in order to visit our offices. If you are scheduled to write an exam and need an exemption from the vaccine requirement for medical reasons, please visit our exams page for more information.  

Regardless of your vaccine status, if within the last 14 days you have been asked to self-isolate or quarantine or have experienced any symptoms related to COVID-19, we ask that you do not visit our offices. Similarly, if you have been in close contact with someone who has tested positive for COVID-19 and you have been advised to self-isolate or are waiting for guidance from public health, please refrain from visiting us in person.  

What to expect  

When visiting our offices, be mindful of all public health guidance, signage in the building, and instructions from Technical Safety BC employees.  

Masks are required inside all Technical Safety BC offices. Visitors are encouraged to bring their own masks, however, non-medical masks may be provided, subject to availability. 

If you are visiting a Technical Safety BC office for an exam, arrive 30 minutes before your scheduled exam and line up in the designated waiting area. You will be admitted into the office one by one.  

If you are a visitor who has been invited by a Technical Safety BC employee, contact your host before entering the Technical Safety BC office. You may choose to remain in your vehicle until your appointment time.  

You will be directed to sanitize your hands upon arrival and a Technical Safety BC representative will visually confirm your proof of vaccination via BC or Government of Canada vaccine card. Visitors will be registered using Technical Safety BC's guest registration system and will be asked to answer the health self-screening questionnaire. Anyone who does not pass the health screening should leave the facility and consult public health guidelines. 

IMPORTANT NOTE: If a visitor to Technical Safety BC facilities has not been given an exemption from our vaccine requirement in advance and fails to provide valid proof of vaccination, refuses to disclose their vaccination status, or is approved for an in-person accommodation but fails to provide a valid molecular test, they will not be permitted to visit our offices.

Visitors are required to provide their name and phone number for contact tracing purposes. This data is securely kept for 30 days and only provided to a public health officer if needed.