SSA Amendments – Registry and Advertising Changes Feedback Summary

Consultation overview

Technical Safety BC gathered feedback on two proposals:

  1. A requirement for anyone advertising for regulated work to include identifying information, such as their business name or licence number, in the advertisements.
  2. A process by which contractors and certified individuals can apply to have records of compliance and enforcement actions taken against them removed from the registry following a period of compliance, an application, and review by Technical Safety BC

This consultation ran from August 15 to September 30, 2019.

Out of the 9,000 licensed contractors and 3,500 certified individuals invited to participate in the consultation, a total of 234 responses were received.

Registry – removal of enforcement

59% of survey respondents supported the proposal for an application process to remove records of compliance and enforcement actions from the registry.

Advertising – requirement for identifying information

89% of survey respondents supported the proposal to include identifying information in advertisements for regulated work or services.

Consultation methods and participation

Method Intended audience Potential Participants Total Responses
Feedback form and emails All licensed contractors and a 10% sample of certificate holders 12,500 234

Survey questions and feedback form responses

Responses came from the following client types:

Client type Percent Count
Licensed contractors 21.6% 44
Certificate of qualification holders 29.4% 60
Both of the above 73.0% 149
None of the above 2.9% 6

 

# of employees / company size Percent Count
1-5 people 72.7% 32
6-10 people 9.1% 4
11 - 50 people 6.8% 3
51+ people 11.4% 5

 

Technology Percent Count
Electrical 64.4% 132
Gas 33.2% 68
Boiler, Pressure Vessel, and/or Refrigeration 22.4% 46
Elevating 1.0% 2
Passenger Ropeways 0.5% 1
Amusement Devices 2.0% 4
Other/None 5.4% 11

 

Level of support for an application process to remove records of compliance and enforcement actions from the registry. (191 responses)

SSA Amendments - level of support
Level of Support Percent Count
Strongly support 23.6% 45
Support 34.6% 66
Unsure or N/A 20.9% 40
Oppose 9.9% 19
Strongly Oppose 9.4% 18
N/A 1.6% 3

 

Comments related to removal of enforcement information from the Registry:

Feedback Count
Supportive of approach as proposed   (removal after waiting period, application, and review) 18
Unsure/Neutral/No comment 7
Not in favour of removal 4
Interested in more enforcement 4
Removal depends on the situation 6
Want more detail or suggested additional changes 8
Other comments 9

 

Timeframe for the removal of enforcement records:

Feedback Count
Prefer 2 years or less 2
Prefer 3 – 4 years 4
Prefer 5 years 4
Prefer 6 - 7 years (aligned with proposal) 4
Prefer 8+ years 3
Other timeframe comments 3

 

Level of support for including identifying information in advertisements for regulated work or services. (174 responses)

SSA Amendments level of support unregulated work
Level of support Percent Count
Strongly Support 60.9% 106
Support 28.2% 49
Unsure or N/A 5.7% 10
Oppose 2.9% 5
Strongly Oppose 2.3% 4

 

Transition period before advertisements would be required to include identifying information. (168 responses)

Number of Years Percent Count
One year 69.0% 116
Two years 21.4% 36
Three years 9.5% 16

 

Types of identifying information that should be included in advertisements. (176 responses)

Identifying information Percent Count
Licence number 19.3% 34
Registered Contractor name 28.4% 50
Other unique identifier (a number generated for you that is not your licence number) 10.2% 18
Both 35.2% 62
N/A 3.4% 6
Other 3.4% 6

 

Types advertisements that should be required to include identifying information.

Type of Ad Count
All ads 102
Online, social media & website 37
Print and newspapers 28
TV/radio and videos 15
Business cards & stationary invoices, etc. 9
Vehicles 6
Billboards and signage 3
None 3
Concerns about fraud 3

 

Types of advertisements that should not require identifying information.

Type of Ad Count
Yes / All listed above 42
Swag (pens, promotional items, gifts, etc.) 32
No / None 30
Sponsorships / charity and anything non-profit 28
Clothing, sports jerseys, uniforms, etc. 17
Business cards, stationary invoices, signage, etc. 5
Vehicles 5
Unsure / Maybe 4
Concerns / Suggestions 3

 

How including identifying information in advertisements could impact business. (171 responses)

SSA Amendments level of support impacts business
Impact Percent Count
Very Negatively 1.2% 2
Negatively 1.2% 2
Neutral 38.0% 65
Positively 36.3% 62
Very Positively 23.4% 40

 

General comments about advertising requirements:

Feedback Count
General expressions of support for the changes 45
More commitment needed by TSBC to raise awareness through public education campaigns and advertising about hiring licensed contractors and how to check for qualifications and permits 13
Neutral / No comment 9
More enforcement needed to stop work being done by unlicensed and unqualified people without permits 8
Other comments, concerns and suggestions 8
Tips to help catch unlicensed and uncertified work 6
Concern that it can’t be effectively monitored / “policed” 5
Generally unsupportive of the changes 2

 

This change will help to reduce the amount of unregulated work being done in your industry. (168 responses)

Help reduce unregulated work
Unregulated work will be reduced Percent Count
Strongly Disagree 9.5% 16
Disagree 12.5% 21
Neutral 16.1% 27
Agree 44.0% 74
Strongly Agree 17.9% 30

 

This change will give you a business advantage. (169 responses)

SSA amendments business advantage
Business advantage Percent Count
Strongly Disagree 5.9% 10
Disagree 8.3% 14
Unsure 35.5% 60
Agree 36.7% 62
Strongly Agree 13.6% 23

 

Being able to express that you are licensed by Technical Safety BC would... (171 responses)

Value Percent Count
Differentiate your business from unlicensed contractors 42.1% 72
Help you to get more business 4.1% 7
Make your business more credible 22.2% 38
Help level the playing field 13.5% 23
Have no impact 12.3% 21
Other 5.8% 10

Appendix A: Verbatim comments about removing enforcement information from the Registry

Appendix B: Verbatim comments about including identifying information in advertising