COVID-19 client service update

While Technical Safety BC offices are temporarily closed, our phone lines are open at 1 866 566 7233. Our contact centre continues to provide services by email at contact@technicalsafetybc.ca. Safety critical assessments and incident investigations are continuing, as per our mandate. More information here.

State of Safety 2019 Behavioural change

Safety and
behaviour change

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In 2019, Technical Safety BC increased its focus and resources on measuring and motivating behaviour change to address safety hazards.

Our objectives were to:

  • Expand and maintain partnerships with other jurisdictions to create an ‘information ecosystem’
  • Build capacity for data analysis, resulting in new insights to drive better behaviour
  • Influence participant decisions through behaviour change
  • Monitor and measure changes in client and stakeholder behaviour

We worked with local governments and utilities to create a more comprehensive picture of technical safety across jurisdictions in BC. For example, we began collecting and analyzing permit data from ten local governments, and collaborated with the City of Vancouver and the City of Surrey to identify sites requiring electrical operating permits.

We also continued creating and implementing innovative tools and processes to help guide participants to safer behaviour.

For example, we improved and shared an online tool for clients to view their urgent technical non-compliances, such as code violations, more easily.

With an understanding as to why clients were not addressing their technical non-compliances by the due date, we implemented the following new tools and improved processes to support behaviour change. These were first shared with electrical contractors for installation permits, then rolled out to all other technologies for installation permits:

  • Automated e-alerts reminding clients when their technical non-compliances were due;
  • Summary listing of past due code violations in client’s online account;
  • Online function to submit correction declarations for individual code violations;
  • Targeted and standardized client care follow-up; and
  • Streamlined internal processes and procedures.

These new tools and improved processes resulted in technical non-compliances being addressed and closed more efficiently. As seen in Figure 1 below, the number of electrical installation permits that had technical non-compliances greater than 45 days decreased, as did the ratio of these permits to all electrical installation permits.

Figure 1 - Electrical installation permits with technical non-compliances

Electrical Installation Permits

As behaviour change often requires long-term commitment, we’re encouraged by our 2019 results and will continue our efforts to help decrease safety hazards through behaviour change. Behaviour change starts with insights gained through partnerships and data sharing. Once issues are identified, information awareness supported by new tools can encourage target groups to overcome behavioural barriers.

To view your urgent technical non-compliances, and to benefit from many of our other online services, simply login to your online account, or register for an account if you do not have one.