Invoices

We are pleased to offer credit card payments through our Online Services for transactions under $5,000.

At this time, debit payments are not accepted. All payments must be made by credit card through our Online Services or by Electronic Funds Transfer (EFT).

If you don't have an Online Service account, you may make a guest payment for invoices related to installation permits, operating permit renewals, or inspections.

We have changed our business banking information. If you pay by electronic fund transfer (EFT), please note the following:

• Notification of payment must be sent by email.

• Invoice(s), business licence(s) or document number(s) must include the amount to be paid clearly stated.

• If you are partially paying an invoice, please reference the permit(s) for which you are paying. Invoices can contain multiple permits and we must determine where to apply payment.

• Payment for certification renewals or examinations must include the full name of the applicant. Paperwork should be sent to the appropriate Customer Service Representative within Technical Safety BC.

• The company name, contact person’s name, and phone number must be included in your notification of payment for any questions we may have regarding discrepancies, duplicate payments, or short payments.

• We do not provide blank or void cheques.

For our banking information please email our Accounts Receivable department.

The fastest way to make a payment is through your Online Services account or the guest payment portal, however we do accept cheques. If you wish to make your payment by cheque please note the following:

• The invoice number must be included with your cheque.

• All cheques must be mailed to Technical Safety BC at Suite 600 - 2889 East 12th Avenue, Vancouver, BC V5M 4T5.

• Please ensure cheques are sent with enough processing time (2-3 weeks) before the expiry of operating permit to avoid past due notices.

If there is a change of ownership, if buildings have been demolished, or if a unit has been scrapped, destroyed, or decommissioned, you can request an invoice change or cancellation by completing the Operating Permit Declaration of Status Change form.

Refunds can be processed and approved within two years of the original transaction date. Submit the following form to request a refund.