Online Services Technical Issue - Viewing Certificates

We have identified a technical issue in Online Services that has caused some users to be unable to view their certificates. We’ve made an update that should fix this issue, and we encourage you to try logging in again. If the issue persists, please contact us.  

Online Services Technical Issue - Viewing Certificates

We have identified a technical issue in Online Services that has caused some users to be unable to view their certificates. We’ve made an update that should fix this issue, and we encourage you to try logging in again. If the issue persists, please contact us.  

Regency brand U37 and U39 gas stove fireplaces recalled

Recalls

Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Fireplace Products International Ltd. (FPI) have issued a joint recall which involves Regency Ultimate U37 and U39 Direct Vent Gas Stove Fireplaces. The pressure release system can fail and cause the gas stove to explode, posing a laceration hazard.

The recalled products are freestanding gas fireplaces with an angled glass window which were sold between January 2001 and January 2018. They are black, with either black or brushed nickel features. The U39 unit has a cylindrical vent that extends from the top while the U37 unit has a cylindrical vent that extends from the rear.

The following model and serial numbers are affected:

Model Number U37 with serial numbers ranging from:

  • 13735-13763
  • 31001-31795
  • 221000025-221031745
  • 313000001-313000457

and Model Number U39 with serial numbers ranging from:

  • 41001-42602
  • 223000001-223008520
  • 223041454
  • 315000001-315008617
  • 315008741-315012548

The model and serial numbers can be found on a label in the unit by opening the pull down door at the bottom front of the unit.

Consumers should immediately turn off the unit, terminate the supply of gas to the unit and contact Fireplace Products International Ltd. (FPI) to arrange for a repair.

For more information, please view the Health Canada alert.