Service update

We are experiencing high call and email volumes at this time. Your request is important to us, and we appreciate your patience as we work through the queue.  

Service update

We are experiencing high call and email volumes at this time. Your request is important to us, and we appreciate your patience as we work through the queue.  

StaRite and Mastertemp Pool Heaters recalled due to fire hazard

Recalls

Health Canada has issued a recall of certain StaRite and Mastertemp gas fired pool heaters with a specific model number that were manufactured between December 22, 2020 to January 6, 2021.

Product:

StaRite and Mastertemp Pool Heaters

Issue:

A connection in the heater can leak the combustible air-gas mixture, posing a fire hazard.

What to do:

Immediately stop using the affected product and contact the Pentair Water Pool and Spa, Inc. for instructions.

For more information, please view the Health Canada alert.