Client service updates

Safety critical assessments and incident investigations are continuing. Read the latest COVID-19 information.



Would you like to make a payment, cancel an invoice, or request a refund? You can do so by using the secure online payment forms on this page. We are always striving to make your online experience better - register for an online account in order to gain access to a number of benefits and features that have been designed with your complex business needs in mind. 

Pay your invoice

Online payments

You do not need an online account to pay an invoice with us, but make sure you have the following: 

  • Account number (on older invoices, it may be referred to as Contact number)
  • Invoice number

Pay online

Cancel your invoice

You can request a change or cancel your invoice if there is: 

  • A change of ownership or building(s) demolished or
  • A unit that has been scrapped, destroyed, or decommissioned   

Cancel an invoice

Download Operating permit declaration of status change - all technologies form to apply via mail.

Request a refund

Please note that refunds can only be processed and approved within two years of the original transaction date.

Request a refund

Download Application for refund request to apply via mail.

Online services: registration and login

Our online system makes it easier for you to quickly complete transactions and view safely information. With an online account, you can easily:

  • Pay invoices, pull permits, and submit declarations 
  • Save credit card information securely for faster payment 
  • View status lists of your permits, inspections and invoices 
  • View/renew your in progress and active certification(s) 
  • Search any address to see what permits have been issued by Technical Safety BC 
  • Access summarized inspection results associated with team members 
  • Compare your inspection results with other contractors or equipment owners

Check out our video to see how our online services can save you time, or take a quick video tour.

Request an account now

Or log in to access your account.