Escalator noise prompts shopper to hit emergency stop button on mall escalator
Incident Investigation
Escalator noise prompts shopper to hit emergency stop button on mall escalator
December 6, 2019
Elevating Devices
Reference Number:
II-957403-2019 (#16160)
Location: Victoria
Regulated industry sector: Elevating Devices
Incident overview
A mounting bolt on the up-thrust guide track at the top landing transition came loose. The guide track dropped down and caught multiple steps as it passed by. A mall shopper heard the noise coming from the escalator and pressed the emergency stop button.