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Service update

We are experiencing high call and email volumes at this time. Your request is important to us, and we appreciate your patience as we work through the queue.  

Incorrect servicing of escalator contributes to uncontrolled acceleration

Incident Investigation

Incorrect servicing of escalator contributes to uncontrolled acceleration

September 13, 2016

Elevating Devices

Reference Number:

5604819



Location: Vancouver
Description: A down escalator accelerated in an uncontrolled manner while fully loaded with passengers, causing the passengers exiting the escalator to have to step off the unit in an uncontrolled and dangerous fashion.

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