Client service updates

Safety critical assessments and incident investigations are continuing. Read the latest COVID-19 information.

Important safety information for members of the public in flood evacuation areas and for contractors and professionals working to restore service.

Adapting to COVID-19
COVID-19 policies


We now conduct assessments remotely and in-person, for all technologies. 

Physical assessments will be conducted when we determine them to be critical to the safety system. 

Our safety officers will perform an OHS hazard assessment before a site visit to evaluate hazards, including COVID-19 risks and determine personal protective equipment (PPE) needs. 

Site contacts will provide safety officers with a plan that ensures that appropriate controls, compliant with WorkSafeBC and Public Health, are in place. This will include hand washing and social distancing procedures. 

Inspection guidelines during COVID-19

Your site must adhere to PPE criteria in order to support a physical inspection by Technical Safety BC.  

All physical assessments require safety boots, safety vest, eye protection, gloves, hardhat, hearing protection (if needed), and a mask (either medical or non-medical is acceptable).  

Site contacts are encouraged to provide masks for their employees who are interacting with Technical Safety BC. 

COVID-19 hazards

All options for a remote assessment must be exhausted before considering physical assessment at a site with a disclosed COVID-19 hazard.  

If a physical assessment must take place, the minimum PPE requirements during the visit include safety boots, eye protection, nitrile gloves, safety vest, hardhat, boot covers and Tyvek coveralls, and N95 respirator/mask. A half-mask respirator may also be used instead of a N95 (for example: gas, boiler, electrical and incident investigations). Note: all respirators require an annual re-certification fit test.