COVID-19 client service update

Safety critical assessments and incident investigations are continuing, as per our mandate. More information here.

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Make a complaint

How to submit a complaint 

If you’re unsatisfied with Technical Safety BC’s policy, practices, or service, you can log a formal complaint. 

Step 1: Submit a formal complaint  

If you would like to remain anonymous, let us know in your complaint submission. 

You will receive a complaint identification number within 2 business days of submitting your complaint, which you will use as a reference for all conversations regarding your complaint.  

Step 2: Work with us towards a resolution 

One of our employees will contact you directly to discuss the details of your complaint and work towards a resolution. We’ll aim to develop a satisfactory resolution within 15 business days. 

Escalating a complaint 

If you’re unsatisfied with the resolution provided, please reach out to the contact who provided a resolution and make a request to escalate the complaint to a senior leader. 

If you’re still unsatisfied with the resolution or Technical Safety BC’s decision pertaining to your complaint, you can submit a complaint the Office of the BC Ombudsperson

Ombudsperson British Columbia is an independent body that investigates complaints from members of the public about the administration of government programs and services, as well as Technical Safety BC.  

Questions? 

Email us: complaints@technicalsafetybc.ca 
Call us: 1 866 566 7233