Make a request
You can access information based on request type. If you are seeking information for use in legal proceedings, please review our policy on the release of information for legal proceedings.
Informal requests are used to access information that we have previously published. This includes brochures, annual reports, forms, and lists of licensed contractors. To make an informal request, contact us. There is no charge for informal requests.
Freedom of Information (FOI) requests
FOI requests are used to access information that isn’t routinely made available to the public. Because we are subject to the Freedom of Information and Protection of Privacy Act (FIPPA) , we must ensure that any requests for information that may contain third-party or personal information are reviewed to ensure compliance with FIPPA prior to disclosure. Examples include permits, certificates of inspection, compliance orders, complaints or violations, licensing, and qualifications.
We will respond to your request within 30 days. In our response we’ll detail the next steps and, if applicable, the fees involved in processing your request. If your request is complex and needs longer than 30 days to process, we’ll send you a completion estimate with our initial response.
How to make an FOI request:
To confirm the existence of permits or inspections generated between 2013 and present-day, search for permits using our online tool. For permits or inspections prior to 2013, please contact us directly. If copies of the document are required, a formal ROI must be submitted.
To avoid delays, requests should be submitted as soon as a property is listed or is expected to be listed. Requests are processed in the order in which they are received.
Note: We do not issue electrical and gas permits in all jurisdictions.
Retrieving a record (after the first 3 hours)
Producing a record (including copying time)
Preparing a record for disclosure and handling charges
Shipping a record
Copying a record - either on photocopy or black & white laser printout
$0.25 per page (8.5" x 11")
$0.30 per page (8.5" x 14")
$0.50 per page (11" x 17")
Copying a record - colour laser printout (digital photographs)
$1.50 per page (8.5" x 11")
$1.75 per page (8.5" x 14")
Copying a record:
Photographs (colour or black & white)
Drawings or plans (oversized, larger than tabloid)