Overpayments of Fees

Overpayment of fees refers to credit on your account that was the result of overpayment or an unapplied balance.

If you have an overpayment of fees on your account, we will reach out to you by email or mail, and you will have 30 days to request a refund for your balance or apply it to an existing invoice.

Abandoned Balances

Starting October 18, 2024, any credits that have been in our system for over two years will be considered abandoned. Abandoned balances will no longer be usable nor refundable as they will no longer be tracked in our system.

Claim Your Overpayment of Fees

Different options are available depending on the credit age and amount of your overpayment. Please refer to the email or letter that you received from Technical Safety BC for the credit age and amount of your overpayment.

 

Credit Age 

Credit Amount 

Refund Available? 

Apply to Invoice? 

What Happens After 30 days 

Under 2 years

Over $10

Yes, until credit reaches 2 years of age.

Yes, until credit reaches 2 years of age.

Will remain untouched until expiry date, then the credit will be applied to the oldest invoice, if not possible, abandoned.

Under 2 years

Under $10

No, as per our refund policy we are unable to provide a refund for under $10.

Yes, until credit reaches 2 years of age.

Will remain untouched until expiry date, then the credit will be applied to the oldest invoice, if not possible, abandoned.

Over 2 years

Over $10

Yes, until June 21, 2025.

Yes, until June 21, 2025.

Applied to oldest invoice; if there are no pending invoices on file, the credit will be considered abandoned.

Over 2 years

Under $10

No, as per our refund policy we are unable to provide a refund for under $10.

Yes, until June 21, 2025.

Applied to oldest invoice; if there are no pending invoices on file, the credit will be considered abandoned.

Apply Your Credit to an Invoice

To apply your credit to an existing invoice, please email Accounts Receivables.

 

Apply for a Refund

Visit our Contact Us page to complete the online form. Please submit a form for each individual account refund. Credit values under $10 cannot be combined with another account to receive a cheque.

  • Navigate to the dropdown menu titled "Reason for Contacting Us"
  • Select "Overpayment Credit" from the dropdown
  • Fill out the required fields.
  • In the "Message" field, include your current mailing address (we will mail your refund cheque here).
  • Include your account number in the "Account Number" field. Refunds without an account number will not be processed.
    • If you'd prefer the credit applied to existing invoices before refunding the balance, list those invoice numbers in the form. We'll issue a refund for any remaining credit.

Refund cheques will be made out to the name on the account and mailed once your request is received.

Request Information About Your Overpayment of Fees

The source of your overpayment can only be provided through a formal FOI request. Please reference "overpayment of fees" in the subject line.