Message From Our President and LEO

Looking back on 2025, our commitment to a well-functioning safety system proved more important than ever, guiding us through significant change and progress. It was a period defined by learning, perseverance, and adaptation.

Today's safety landscape is dynamic. Risks are emerging and shifting, fueled by rapidly expanding infrastructure and new technologies. This complexity requires a sophisticated approach; one we are well equipped for. We continue to move beyond a traditional oversight model, and instead are building an agile, data- and risk-informed system that meets our clients’ and partners’ evolving needs and furthers our mandate. Central to this approach is our ongoing focus on business transformation. We are making concerted efforts to modernize our digital services by providing a platform for improved client and employee experiences and reducing the risks of aging IT systems. This also enables us to better leverage data. Usage of machine learning and large language models have fueled our risk-based approach over the past several years, and in 2025, AI was further integrated into our transformation efforts.

We have heard our clients' and partners' feedback and are acting on it, specifically scaling enforcement activities, and tackling the ‘Grey Market.’ Over the last year, we made considerable progress strengthening our enforcement capabilities through programs that provide a clearer view of systemic issues, allowing us to focus oversight where it can best improve safety behaviour. Significant efforts were also made to address those performing unauthorized work.

2025 taught us invaluable lessons, reinforcing our commitment to owning missteps and incorporating feedback to improve service. Shortly after our redesigned Online Services launch, clients reported significant challenges. Despite our intent to deliver an improved system, we fell short. To address this, we mobilized teams to stabilize the system and continue to implement enhancements. We are also engaging an external consultant for an independent review to strengthen delivery processes and mitigate future occurrences.

As we look ahead, we remain committed to listening, learning, and refining our approach to building a responsive, resilient, and dependable safety system.

I am confident in the dedication of our employees, the support of our Board, and the strength of our partnerships across the province. Thank you for your trust, engagement, and commitment to safety. We will continue to build a future where technical systems are supported by innovative, dependable progress, rooted in the belief that we are safer together.

Phil Gothe, President and Lead Executive Officer

 

Phil Gothe
President & Lead Executive Officer