Exam Information: Online Exams
Writing an online exam? See below to understand the process, know what to bring, and familiarize yourself with the exam rules before you write.
- Desktop or laptop computer (you cannot use smartphones or tablets to take the exam)
- A webcam
- A microphone (headset microphones are not allowed)
- A smartphone
- Reliable internet connection
If you don’t have these items in working condition, please contact us to reschedule your exam. You cannot take the exam online without these items.
If you don’t have the following software, please download and install it at least one hour before your exam.
- Google Chrome (Mac / Windows) or Mozilla Firefox (Mac / Windows)
- Adobe Reader
- ProctorTrack (available for download on the day of your exam)
Internet Explorer and Safari (for Mac users) are not recommended.
Valid and current government-issued photo identification
Acceptable IDs are:
- Driver’s License (issued by a Canadian province or territory)
- Provincial Identification Card (for example, BC Identification card, Alberta Identification card)
- BC Services card
- Combination Driver's License and BC Services card
- Indian Status card
- Canadian Permanent Residency card
Please note your ID must be original, legible, and not torn or altered. Copies or certified copies are not accepted. Expired IDs or IDs with no expiry date are also not accepted. You cannot write your exam without proper identification. This will result in having to reschedule your exam and paying any necessary rescheduling fees.
- Four blank sheets of paper and a pen for writing your own notes or calculations. Notebooks or more than four sheets are not allowed.
- A non-programmable calculator. Programmable calculators are not allowed.
- Code books and other permitted reference materials
Process for writing an online exam
- Access the exam using the link in your confirmation email. The password is provided in a separate email for security reasons.
- You’ll be instructed to use your smartphone to take a picture of your face, show your ID, and record a video of your room to show it is clear of prohibited items. The smartphone will be locked once the exam begins, for the duration of the exam. Once you’ve submitted your exam, tap “end proctoring” on your phone to unlock it.
- Once you’ve completed the exam, click “submit all and finish. Then click “end” in the top right corner to stop proctoring.
Proctortrack cybersecurity incident
On October 14, 2020, Proctortrack, our remote proctoring online exam service provider, notified us of a cybersecurity breach. Clients impacted by the disruption in service were immediately notified by phone and email. Technical Safety BC has since received confirmation that none of its clients’ data was compromised. Further information about the incident is available on ProctorTrack’s website.
Any breaches of the following rules may result in the termination of your exam session, cancellation of your exam and result in a prohibition of six months before you may be allowed to write future exams or obtain qualifications. Depending on the severity of the breach, further actions may be considered, including, but not limited to, assessment of pre-existing qualifications, remedial training, and suspension or revocation of existing qualifications.
E-proctored sessions may be recorded for later review in the event of a breach of exam rules and irregularities. Information captured for these purposes may include:
- Real-time video and audio recordings of the examinee, their ID and their activities (including surrounding environment) during the exam session.
- Screenshots of the examinee’s computer desktop during the exam session.
- Detection of the number of computer monitors connected to the examinee’s computer.
- Records of web traffic on the examinee’s computer only while an examinee is taking the online exam.
- Records of attempts to execute other routines or processes, open additional browser tabs, etc. considered indicative of potential anomalies.
Before starting your exam, you will be prompted to verify your identity by showing an acceptable government issued ID. Failure to provide an acceptable ID will result in an automatic investigation where a Technical Safety BC employee will contact you to review the verification requirements and to assess if a breach of the rules had occurred.
The following items must not be worn or used by the examinee during the exam. These include, but are not limited to:
- Hats or caps
- Earpieces or other listening devices, including headphones
- Recording devices, including cameras, cellphones, digital watches, electronic pens, google glasses, video recorders, electronic notepads, or books
- Programmable calculator. You may use a non-programmable calculator only.
- Your own dictionary. You are allowed to use the online English dictionary (translating a single language) provided through Reference Materials during the exam. Access or use of any other dictionary is prohibited during the exam.
Standard Exam Behaviour
- Exams will start and end on time. You are allowed the full time to write your exam.
- You must remain in view of the camera at all times for the duration of the exam and should not leave the exam environment until after you are done, or after the time has run out, whichever comes first, except to use the washroom. A washroom break is allowed, but only to a maximum of five minutes. If you are away for longer than five minutes, your exam will result in an automatic fail.
- The reference material you can bring and use differs depending on the exam you are writing. Refer to Use of Code Books for Exams for more information. You may use four blank sheets of paper for notes and calculations. You must not write down the exam questions.
- It is an offence to copy, record, or share exam questions or diagrams through any means.
- You must take the exam in a private, quiet space. Sounds such as music or from the television are not allowed and may trigger flags for review.
- No other person is allowed to enter the room while you are taking the exam.
- The lighting in the room must be bright enough to be considered "daylight" quality. Overhead lighting is preferred. If overhead lighting is not available, the source of light must not be behind you.
- You must sit at a clean desk or table. The desk or walls around you must not have any writing.
- The exam room must be free of recording or listening devices, whiteboards, easels, flipcharts, or any other medium that could be used to record or project information.
- You will be asked to do a room scan which will need to clearly show the desk or work surface. You will need to show that the frame of your computer is clear. You will also need to show your calculator and the four sheets of blank paper. The video recording is used to confirm that there are no unauthorized materials on and under your desk, or around your computer and within sight. You must complete a scan of the room using your webcam each time you take an online exam. You may be randomly selected to do this during an exam as well.
- You must take the exam on a desktop or laptop computer (Windows/Mac computer or laptop). You cannot take the exam from a mobile device such as an iPhone, iPad, or Android device.
- You must close all other programs or windows on your computer before you begin the exam. You must not use programs such as Excel, Word, PowerPoint, Skype, or Zoom, or any webpage other than the one for the exam window.
- You will be asked to do a room scan using your smartphone which will need to clearly show the desk or work surface. You will need to show that the frame of your computer is clear. You will also need to show your calculator and the four sheets of blank paper. The video recording is used to confirm that there are no unauthorized materials on and under your desk, or around your computer and within sight. You must complete a scan of the room each time you take an online exam. You may be randomly selected to do this during an exam as well.
Getting your exam results
Exam results will be emailed (or mailed, if you’ve chosen this preference) to you in six to eight weeks. Results will not be given over the telephone, at our front counter, or by the invigilator.
Please be advised that support staff conducting the ID verification and live e-proctoring are located outside of Canada and your personal information will be temporarily accessed and stored outside of Canada. Any personal information collected is handled in accordance with the British Columbia Freedom of Information and Protection of Privacy Act. The proctored sessions are authorized under the authority of section 26(c) of FIPPA. If you have questions about the collection, use, or disclosure of this information, contact the Records, Information and Privacy Senior Analyst for Technical Safety BC at 1 866 566 7233.
Live e-proctoring may be conducted by individuals located outside of Canada (this is allowed under the temporary ORDER OF THE MINISTER OF CITIZENS’ SERVICES - Freedom of Information and Protection of Privacy Act (which is set to expire on May 31, 2021).