In March 2020, we shifted our assessment model to remote assessments as the primary method of assessment, and will remain an important tool in our assessment operations. This shift was made in order to fulfill our public mandate of ensuring the safety of critical infrastructure, and of all British Columbians, while at the same time protecting and putting our employees first.

What this means to your industry is that once a request for inspection (declaration) has been received, our safety officers will assess the information to determine the appropriate next step, which can be one of the following options:

  • Waive the inspection: we accept the permit holders declaration of compliance and do not perform a remote or physical inspection. This means no inspection will be performed and no certificate of inspection will be issued.
  • Schedule a physical inspection: in cases where a high hazard has been identified or is suspected, a local safety officer will arrange to physically attend the site to perform the inspection. A certificate of inspection will be issued to the permit holder upon completion of the physical inspection.
  • Schedule a remote inspection: we perform the inspection without physically attending site. To carry out a remote inspection, a local safety officer will request one or more of the information types listed below. Alternatively you can contact your local safety officer to arrange a time to walk through the installation via live video conferencing tools. A certificate of inspection will be issued to the permit holder upon completion of the remote inspection.

In cases when an inspection fee applies to the work being assessed, remote inspections are charged at 30 minute increments, with a minimum 30 minute charge, according to the fee schedules (view the gas fee schedule).

To support the remote inspection process you will be requested to provide specific information that clearly demonstrates the scope of the regulated work or product.

Types of evidence that may be requested include, but are not limited to:

  • Photo or videos logs (time stamped when necessary)
  • Documentation (PDFs, Word, etc.)
  • Live video conferencing

As every permit and assessment has its own unique considerations, we cannot advise exactly what information type will be required prior to receiving a request for inspection (declaration form). Further guidance on what may be required to support a remote inspection specific to your installation, click here.

We encourage you to record your installations through photo and/or video logs and to retain copies of relevant documentation stored on site so that these are available if requested by your local safety officer.

If you have any further questions, please email us at, with the subject line “Remote assessments”.

In addition we have received many questions your industry. As your partner in safety, we are sharing them with you here.

If you install, own, operate, or maintain regulated equipment, you are obligated to continue to meet all regulatory requirements for public safety. This includes capacity for enough personnel to maintain compliance to the Act, Regulation, code, and any equipment manufacturers’ operations and maintenance requirements.

If you are unable to meet the regulatory requirements or if product availability becomes an issue, you may request a variation to a code, standard, regulation, and act by completing the variance form. If you have any questions or concerns, please email, with the subject line: "COVID-19: Regulatory responsibilities".

We are also sharing some online tools that can be used to help develop and refine a business continuity plan:

If you have already established business continuity protocols or identified different levels of service to provide, we invite you to share your plan with us. In the interest of industry and safety, we welcome the opportunity to provide feedback, please reach out to us.

Some buildings have a “no visitor policy” or are temporarily closed to comply with COVID-19 prevention protocol mandated by provincial health authorities. It’s understandable that licensed contractors won’t be able to perform any periodic maintenance and may only respond to emergencies.

If the job is non-essential consider postponing it. If you must complete the job, we recommend that you evaluate these sites and contact the building owners to determine how the job can be completed safely, reducing risk to both contractor and those living in the building. If you are unable to leave a job in a safe condition, please reach out to us.