Technical Safety BC Refund Policy

This policy explains when you may be eligible for a refund for payments made to Technical Safety BC, including certifications, licenses, permits, and related services.

Eligibility for Refunds

You may be eligible for a refund if:

• We cancel a service, such as an exam or an inspection, before it is delivered.
• we make an error while processing your payment or application.
• you cancel your request before the service has been provided: before an exam is booked or a permit is issued, for example.
• you have overpaid. Overpayments are usually credited to your account for future use and are not always refunded directly.

Installation permit fees may be fully or partially refunded if:

• the permit value was amended.
• the scope of work was amended.
• the job was cancelled and no work started.

When Refunds Are Not Available

Refunds will not be issued if:

• the service has already been provided: an inspection that has been completed or exam has been completed, for example.
• the payment was made more than two years ago.
• the refund amount is less than $100.
• your account is in arrears.

Operating permit fees, late fees, and interest are non-refundable.

How to Request a Refund

To request a refund:

1. Complete the Refund Request (Form 1020) application.
2. Upload proof of payment, such as your invoice or receipt.
3. Submit your request.

Once approved, refunds are processed in approximately four weeks.