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Technical Safety BC 2018-2020 Business Plan

Technical Safety BC 2018-2020 Business Plan


The 2018-2020 business plan ushers in the second half of Technical Safety BC’s 10-Year Strategy to become a knowledge-based business and develop services and products to support industry innovation.
This business plan is a strong reflection of our mandate — demonstrating who we are, what we do, and what is important. It outlines how we will succeed in building participation and confidence in technical safety across BC.
| 2013 | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 |


In 2017, as part of our efforts to be connected, clear, and innovative, we created value for clients and stakeholders in several ways:

  • We developed and delivered safety education programs for power engineers and elevating device mechanics.
  • We enhanced fairness and consistency by increasing the volume of unpermitted work or equipment identified by 25% for electrical, gas, and boiler permits.
  • We created a Client Safety Profile, available online, that provides specific, summarized information regarding performance for each client and their team.
  • We developed online services to provide an enhanced client experience to a larger community of users and launched a new website to improve access to information.
  • We adopted a new identity to increase awareness of the safety system and reflect the progress we have made toward becoming the trusted partner in technical safety.

Advancing technical safety in British Columbia will require continued efforts to grow participation and enable accountability for technical safety. In 2018, we will apply our understanding of the safety pyramid to focus on three strategic priorities:

  • Technical Safety Risk - detecting and mitigating emerging and known technical safety risks in the province.
  • Advancing the Safety System - using digitalization and machine assisted assessment to enable increased employee focus on high value safety products and services for clients and the public.
  • Province-wide Technical Safety Insight - taking an integrated approach to technical safety in BC.

Technical Safety BC continues to demonstrate how the expertise and commitment of our employees, coupled with active participation from industry, contribute to technical safety and expand our reach and impact.

For more information about who we are and what we do, see About Technical Safety BC.

For further information, see our Annual Report and State of Safety Report.



The theme of the 2018-2020 Business Plan is Advancing Technical Safety for All British Columbians, and reflects the mandate and strategy of Technical Safety BC through three strategic priorities.



The safety pyramid is a framework for understanding and managing technical safety risk. Our success in being a safer BC hinges on creating value in every level of the pyramid.

Detecting and mitigating emerging and known technical safety risks in the province.

Using digitalization and machine-assisted assessment to enable increased employee focus on high value safety products and services for clients and the public.

Taking an integrated approach to technical safety in BC.

We will deliver on each strategic priority to provide direction and inspire action. Together, the strategic priority areas and goals ensure an enterprise-wide approach to success. We have outlined what we will focus on each year and how we will track early progress towards our goals. Corporate projects, core departmental work, and continuous improvement efforts will all contribute to achievement of the strategic priority goals.


2018-2020 Business Plan Safety Pyramid
Click to enlarge



Detecting and mitigating emerging and known technical safety risks in the province


Reduce technical safety risks by implementing and evaluating accident prevention tactics for all high technical safety risks by 2020.

  • Identify, analyze, manage, and publicly share information regarding technical safety hazards and risk exposures by using our data and applying our knowledge and expertise in technical safety and risk management.
  • Monitor and report on the level of technical safety risk and guide our prioritization and mitigation activities with safety system reporting tools.


By focusing on high hazards and high technical safety risks, we apply our risk management expertise to prioritize our mitigation efforts. We also collect the information necessary to validate our understanding and identify changing and emerging technical safety risks.

Scanning and Analysis of Risks • % observed 4 & 5 (on a 5-point scale) as-found hazards associated with high technical safety risks • Improve process for monitoring and identification of technical safety risks • Automate the collection of select data sources for environmental scans and data analysis • Evaluate process for identifying and validating technical risks
Defining and Documenting Risks • Quality of key 

data sets for high technical risks

• Published technical safety risk overview

• Update emerging risks register

• Review risk assessment criteria and establish assessment standards

• Establish data governance on key data sets for technical risks

• Design and implement an assessment quality management system

• Create a safety system dashboard to guide prioritization and risk mitigation activities

• Evaluate process for informing and maintaining the technical safety risk overview and associated treatment plans
Reduction of High Technical Safety Risks • # of treatment plans for active and emerging risks developed and implemented

• Complete risk analysis for high technical safety risks

• Update treatment plans and implement two plans that reduce risk

• Provide information to engage and educate clients and the public in addressing high technical safety risks

• Implement all high risk treatment plans

• Assess impact of risk reduction program

• Perform comprehensive monitoring of the results of the risk reduction program

• Use predictive insights to proactively develop risk treatment plans

Using digitalization and machine-assisted assessment to enable increased employee focus on high value safety products and services for clients and the public


Double the volume of high value safety outputs for clients per employee by 2020.


  • Enable our clients to meet safety requirements more efficiently by connecting our understanding of client needs with our ability to deliver technology tools.
  • Equip clients with knowledge to better prevent incidents by developing and sharing safety intelligence and insights.
  • Empower employees to focus on higher value work.


With improvements to systems and processes and advanced capability in analytics and business intelligence, we will make it easier for clients to manage technical safety and for employees to focus on work that provides the most value and has the most impact on safety.


• % of services delivered through online channels

• Streamline processes and digital tools that enable employee efficiency and client service

• Implement system improvements to expedite tracking and follow-up on key safety system records

• Bring online capabilities to high volume unit-based technologies

• Consolidate legacy IT systems for better service efficiencies

• Expand client and employee portal capabilities

• Automate routine tasks in key business processes

• Leverage the Internet of Things to automate transactions and integrate systems
Participation • Increased number of participants in the safety system

• Identify under- permitted client segments

• Implement targeted client awareness programs

• Standardize approach to certification and launch certifications such as BC Master Electrician (formerly a FSR)

• Implement progressive approaches to reach and engage clients

• Establish mandatory “Great Start” course for newly certified and licensed duty holders

• Develop partnerships in the supply chain to close the participant gap

• Involve asset owners and the public in safety campaigns to reinforce higher expectations of contractors and certified workers

Focus on Risk

• Increased execution on system-generated priorities

• Increased predictive capability of RAP

• Review decision rules and assessment policies • Apply random sampling to enhance predictive capability

• Implement data warehouse 2.0 to access trusted information

• Use predictive algorithms to direct more than 80% of high risk assessments

• Apply random sampling to acquire knowledge in at least 2 technologies

• Generate the majority of data used in algorithms outside Technical Safety BC

• Use advanced predictive reporting tools

Taking an integrated approach to technical safety in BC


Achieve 100% safety insight coverage for British Columbia by 2020.


  • Cultivate a complete view of safety system oversight, accountability, and performance.
  • Create partnerships to develop a shared understanding of safety oversight and build public and stakeholder confidence in the safety system throughout BC.


We demonstrate leadership in safety oversight by role modelling transparency, facilitating partnership, and creating the foundation for consistency and fairness.

Partnerships (First Nations, federal government, local governments, utilities, and other agencies and service providers) • Data sharing agreements or partnerships executed with municipalities and other safety system participants

• Establish plan to work with federal site owners on equipment oversight

• Develop profiles and build safety awareness with local governments

• Expand existing partnerships to new areas of data or shared services

• Develop new partnerships

• Begin phased implementation of federal oversight

• Improve consistency of client experience throughout BC

• Manage key safety system partnerships

Exchange of Data • Data shared between Technical Safety BC and other safety system participants are for the benefit of the public

• Define and implement principles and processes for secure data exchange

• Share data related to compliance and enforcement

• Develop useful data sharing agreements • Implement automated data exchange processes • Set the standard for inter-agency data exchange that enables risk reduction
Insight Generation & Reporting

• Data used from external sources and incorporated into our analysis

• Insights or combined reporting to the public or government

• Develop safety insight coverage map

• Develop ability to analyze and use data from external sources

• Analyze external usage of Technical Safety BC data

• Create and publish reports using business intelligence tools

• Use insights to expand safety awareness across the province

• Automate State of Safety report to provide real-time information

• Develop safety insights for partners to increase their ability to administer safety

• Develop tools to access visual reports

Forward-looking statement

2018’s budget is balanced, and our operating reserve will meet the target level of 15% of annual operating costs.

The budget is based on the actual financial performance in recent years (up until October 2017) and projected market conditions. 2018 revenue projections include previously announced fee increases, while holding the volumes of operating and installation permits 2% higher than our Q3 2017 forecast. We have further assumed that expenses will have similar profiles to 2018.

All forward-looking statements within this report should be understood to involve risks and uncertainties that could cause actual financial or operating results to differ significantly.

PROFIT AND LOSS PROJECTION (2017 TO 2020) ($000’s) Updated Q3
Service and related fees 58,124 60,729 61,944 63,182
New business initiatives 1,791 1,920 1,958 1,998
Investment and other income 41 855 872 890
Total Revenue $59,956 $63,504 $64,774 $66,070
Salaries & Benefits 40,110 42,552 44,403 45,292
Amortization 3,561 4,215 4,299 4,385
Building Occupancy 2,935 4,134 3,216 3,281
Audit, Legal and Insurance 621 695 709 723
Contract Services 2,298 1,975 2,015 2,055
Travel 1,564 1,604 1,636 1,669
Office & Business 2,274 1,912 1,951 1,990
Telecommunications 659 689 703 717
Information Systems 1,896 1,955 1,995 2,034
Training 757 1,103 1,125 1,148
Vehicles 887 988 1,008 1,028
Corporate Governance 460 554 565 577
Postage & Courier 238 212 216 220
Education & Public Awareness 747 510 520 531
Material & Supplies 196 225 230 234
Bad Debt 384 179 183 186
Total Expenses $59,587 $63,504 $64,774 $66,070
Excess/(Deficiency) of revenue over expenses $369 $0 $0 $0